Refund policy
30-Day Return/Exchange Policy
ASLOP TREASURE offers a 30-day return/exchange policy from the date of delivery. We carefully inspect all items before shipping to ensure quality. Please review all product descriptions carefully before placing your order.
Defective/Damaged Items
If you receive a defective or damaged item, please contact us at asloptreasure@gmail.com with clear photo/video evidence of the issue. A refund or exchange will be processed within 48 hours.
Return Procedure
- Submit your return request within 30 days of delivery date
- Email us at asloptreasure@gmail.com with your reason for return and whether you prefer a refund or exchange
- Return shipping costs are the responsibility of the customer
Return Processing Time
- Please allow 2–3 weeks for your return to be received and processed
- Once received, your refund will be issued to your original payment method
- Refunds may take 3–5 business days to appear in your account
- Original shipping costs are non-refundable
For any enquiries, contact us at asloptreasure@gmail.com.